Kinetic ICT Solutions Limited

info@kineticonline.net
0845 258 1559
  • Request IT Support
    To compare our IT Support services and find a contract option to meet your needs, click here
  • Request IT Support
    For more information on fixed price retained support options, click here
  • Pay As You Go IT Support
    For more information on our Pay as You Go support, click here
  • Remote IT Support
    For information on how our Remote Support service works, click here
  • Request IT Support Quote
    Please send us details of your requirements and we will return a quote. To access our quote request form, please click here
  • Mobile Working
    We can help you keep in contact while on the move using mobile technologies. To find out more contact us
    

Kinetic ICT Solutions Limited

Compare IT Support Services

What's the difference between the IT support options?

Please see below the list of support packages and items included.


Retained Support

Retained Support (Remote Only)

Pay As You Go
 

Contact Method
Telephone Payment Required
Website Support Form
Email
     

Support Method
Onsite Engineer Payment Required Payment Required
Telephone Support Payment Required
Remote Support Payment Required
Email Support Payment Required
 

Response Time*
Initial Response - 4 hours Payment Required
Onsite Engineer - Next Business Day Payment Required Payment Required
Onsite Engineer - 4 hours
 

Reporting / Invoicing
Annual Review Meeting
6 Month Review Meeting
Quarterly Review Meeting
Monthly Service Activity Report
Department/Site Breakdown Reporting
 

Payment Method
Pre-paid - Standing Order
Invoiced at Month End


Key

Included with the support plan:
Additional Cost Incurred: Payment Required


* Due to the nature of the industry we cannot guarentee a response time but always use our best endeavours to ensure that these targets are met. Our service levels are the reason we keep our customers and gain the majority of new custom via referral.


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Terms & Conditions | Accessibility | Privacy | Contact
Kinetic ICT Solutions are an IT Support company based in Mansfield ,Nottinghamshire, UK. We offer Retained IT Support, Pay as you go IT Support, Remote IT Support services to cover PC’s servers and Network Hardware & Software, Cloud Services, Web Design, Web Development, Email Marketing to small and medium sized companies throughout the East Midlands.
© Kinetic ICT Solutions Ltd 2015 Registered in England and Wales.Company No: 04953866. VAT Registration No: 828 7094 95.
Registered office: Ransom Hall, Ransom Wood Business Park, Southwell Road West, Rainworth, Mansfield NG21 0HJ.