Kinetic ICT Solutions Limited
0845 258 1559

Compare IT Support Services

What's the difference between the IT support options?

Please see below the list of support packages and items included.

Retained Support

Retained Support (Remote Only)

Pay As You Go


Contact Method

Telephone Payment Required
Website Support Form

Support Method

Onsite Engineer Payment Required Payment Required
Telephone Support Payment Required
Remote Support Payment Required
Email Support Payment Required

Response Time*

Initial Response - 4 hours Payment Required
Onsite Engineer - Next Business Day Payment Required Payment Required
Onsite Engineer - 4 hours

Reporting / Invoicing

Annual Review Meeting
6 Month Review Meeting
Quarterly Review Meeting
Monthly Service Activity Report
Department/Site Breakdown Reporting

Payment Method

Pre-paid - Standing Order
Invoiced at Month End


Included with the support plan:
Additional Cost Incurred: Payment Required

* Due to the nature of the industry we cannot guarentee a response time but always use our best endeavours to ensure that these targets are met. Our service levels are the reason we keep our customers and gain the majority of new custom via referral.

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Kinetic ICT Solutions are an IT Support company based in Mansfield ,Nottinghamshire, UK. We offer Retained IT Support, Pay as you go IT Support, Remote IT Support services to cover PC’s servers and Network Hardware & Software, Cloud Services, Web Design, Web Development, Email Marketing to small and medium sized companies throughout the East Midlands.